Refund Policy

LetsHyre operates on a Pay-Per-Unlock hiring model. Employers may make one-time payments to unlock:

• Candidate Profiles
• Interview Scorecards
• Interview Recordings
• Candidate Contact Information

Each unlock purchase grants access to the selected candidate's profile information, interview scorecards, interview recordings, and contact details, subject to platform availability.

Unlock purchases are one-time transactions and do not constitute a subscription or recurring service.

Refund requests may be considered only in the following circumstances:

• Duplicate payments for the same candidate unlock.
• Incorrect billing caused by a technical error on the LetsHyre platform.
• Successful payment where access to the purchased candidate information was not provided due to a platform issue.
• Unauthorized transactions verified through investigation.

All refund requests must be submitted within 7 days of the transaction date.

Refunds will generally not be provided in the following situations:

• Candidate profiles that have been successfully unlocked.
• Interview scorecards or interview recordings that have been successfully accessed.
• Candidate contact information that has been successfully revealed.
• Employer dissatisfaction with a candidate's qualifications, skills, experience, communication abilities, or suitability for a role.
• Failure to contact or hire a candidate after unlocking their profile.
• Candidate unresponsiveness after profile unlock.
• Changes in hiring requirements after a candidate has been unlocked.
• Hiring outcomes or recruitment results.

Once candidate information has been successfully unlocked and made available to the employer, the transaction is considered completed.

Eligible refund requests will be reviewed by LetsHyre within 7–14 business days.

Additional information may be requested to verify refund eligibility.

Approved refunds will be processed through the original payment method used for the transaction. Processing times may vary depending on the payment provider or financial institution.

LetsHyre reserves the right to deny refund requests where fraudulent activity, misuse of the platform, violation of the Terms & Conditions, or abuse of the refund process is suspected.

Accounts involved in fraudulent payment activity may be suspended or permanently terminated.

If a user initiates a chargeback or payment dispute through a bank, card issuer, or payment provider, LetsHyre reserves the right to investigate the transaction and provide relevant records to the payment processor.

Fraudulent or abusive chargeback activity may result in account suspension or termination.

LetsHyre reserves the right to modify or update this Refund Policy at any time. Updated versions will be published on the website and become effective upon publication.